Frequently Asked Questions

Veloura East is a luxury collectible fragrance house creating premium home fragrance collections designed for modern living, thoughtful gifting, and refined interiors.

Our collections include Reed Diffusers, Collectible Candles, Luxury Gift Sets, and Seasonal & Limited Editions, all crafted with a commitment to quality, craftsmanship, and timeless design.

We believe luxury is about more than fragrance — it's about creating meaningful experiences.

Every Veloura East edition is thoughtfully developed, beautifully presented, and produced with exceptional attention to detail. Selected collections include a Certificate of Authenticity and unique serial number, reflecting our commitment to craftsmanship, exclusivity, and long-term collector value.

Our core collections include:

• Reed Diffusers
• Collectible Candles
• Luxury Gift Sets
• Seasonal & Limited Editions

In addition, we offer Concierge Services, Corporate & Executive Gifting, Hospitality Solutions, and Partnership Programmes for businesses and entrepreneurs.

Many Veloura East collections are released in carefully controlled quantities to preserve their exclusivity and collectible nature.

Some editions are seasonal or limited releases and may not return once sold out.

Once a limited edition has sold out, it may be retired permanently and become part of the Veloura East archive.

Future collections will introduce new inspirations and designs rather than reproducing previous editions.

The lifespan of a reed diffuser depends on its size, room temperature, airflow, and environmental conditions.

Under normal indoor conditions, our reed diffusers are designed to provide a consistent fragrance experience for several months when used as directed.

For the best fragrance experience:

• Place your diffuser in a well-ventilated indoor area.
• Rotate the reeds periodically to refresh the fragrance.
• Keep away from direct sunlight and heat sources.
• Position on a stable surface away from children and pets.

Absolutely.

Our collections are designed with gifting in mind and are suitable for birthdays, anniversaries, weddings, housewarmings, executive appreciation, festive occasions, client recognition, and many other meaningful celebrations. Our Luxury Gift Sets are particularly popular for both personal and corporate gifting.

Selected collectible editions include a Certificate of Authenticity together with a unique serial number.

Eligibility may vary depending on the product collection and edition.

Simply visit our Authentication page and enter your Certificate Number or Product Serial Number.

If your edition is eligible, our system will confirm its authenticity and display the relevant product information.

Verification provides confidence that your collectible edition has been officially released by Veloura East.

Authentication also helps preserve the integrity of our limited collections while supporting future collector services and ownership records.

If you cannot locate your certificate or serial number, please contact our Concierge Team. We'll be happy to help identify your edition and advise you on the next steps where possible.

Yes.

Veloura East serves customers in many regions worldwide. Shipping availability, delivery times, customs requirements, and applicable duties may vary depending on the destination country.

Yes.

Once your order has been dispatched, you will receive shipping confirmation together with tracking information where available.

If your order has not yet entered processing or shipment, we will do our best to accommodate changes or cancellations.

Please contact us as soon as possible after placing your order.

Yes.

We provide tailored gifting solutions for organisations of all sizes, including executive gifts, client appreciation programmes, employee recognition, festive gifting, and project handovers. Our Corporate Team can recommend suitable collections based on your objectives, budget, and recipient profile.

Yes.

Our Hospitality Solutions support luxury hotels, boutique properties, resorts, spas, restaurants, executive lounges, and serviced residences seeking refined fragrance experiences that complement their brand and guest journey.

Absolutely.

We regularly support bulk purchases, scheduled deliveries, recurring gifting programmes, and multi-location projects through our dedicated Corporate and Hospitality teams.

Yes.

We welcome applications from entrepreneurs, retailers, hospitality groups, investors, and businesses interested in representing Veloura East within their market. Approved partners receive access to exclusive collections, dedicated business support, training, marketing resources, and our Partner Portal.

Wholesale pricing is available for approved business partners and qualified organisations.

Please submit a partnership enquiry and our team will discuss the options best suited to your business.

The Veloura Circle is our membership programme created for customers who appreciate exclusive experiences.

Members may receive benefits such as early access to new collections, exclusive releases, personalised recommendations, loyalty rewards, and priority Concierge support.

Our Concierge Service provides personalised assistance with fragrance recommendations, luxury gifting, collection guidance, corporate enquiries, and product selection.

Whether you're purchasing for yourself, your business, or a special occasion, our specialists are here to help.

Our Customer Experience and Concierge Teams are always happy to assist.

Whether you need help choosing the perfect fragrance, verifying a collectible edition, planning a corporate gifting programme, exploring partnership opportunities, or simply learning more about Veloura East, we're here to provide personalised support.