VELOURA EAST
Pure · Authentic · Trusted
VELOURA EAST
How we collect, use, store, and protect your personal information.
At Veloura East, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, purchase our products, use our services, or interact with the Veloura East platform. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
We collect information necessary to provide our products, services, and customer experience.
Information You Provide. When you interact with Veloura East, you may provide information including:
Account Information. If you create a Veloura East account, we securely store your account details to provide access to your orders, certificates, loyalty benefits, authentication services, and other account features.
Authentication Information. Where applicable, we may collect certificate numbers, product serial numbers, authentication requests, ownership registration information, and verification history.
Business Enquiries. If you submit a Corporate, Hospitality, Concierge, or Partner enquiry, we may collect additional business information necessary to respond to your request.
Your information is used to provide and improve the Veloura East experience. This includes:
We use your information only where there is a legitimate business purpose or where required to fulfil our contractual obligations to you.
If you choose to subscribe, we may send updates relating to:
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting our Customer Experience Team.
Certain Veloura East collectible editions include a Certificate of Authenticity and unique serial number. Where authentication services are provided, we may maintain records relating to:
These records help preserve the integrity of our authentication platform and provide customers with confidence in the authenticity of eligible Veloura East editions.
We do not store your complete payment card information on our servers. Payments are processed through secure payment providers using industry-standard encryption and security practices.
Where passwords are stored, they are protected using industry-standard bcrypt hashing and are never stored in plain text.
Veloura East uses cookies and similar technologies to improve your browsing experience. Cookies may be used to:
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain website functionality.
We respect your privacy. We do not sell, rent, or trade your personal information to third parties.
We may share limited information only when necessary to:
All service providers are expected to protect your information appropriately.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, it is securely deleted or anonymised where appropriate.
Protecting customer information is a priority at Veloura East. We implement appropriate technical and organisational security measures designed to protect personal information from unauthorised access, alteration, disclosure, misuse, or destruction.
These measures include secure servers, encrypted communications where applicable, restricted administrative access, password hashing, routine monitoring, and ongoing security practices.
While no online system can guarantee absolute security, we continuously work to maintain appropriate safeguards for our customers and business partners.
Depending on your location and applicable law, you may have the right to:
Requests will be handled in accordance with applicable laws and our operational requirements.
Veloura East products and services are intended for adults. We do not knowingly collect personal information from children without appropriate legal authorisation.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to remove such information.
Veloura East serves customers in multiple regions. By using our website, you understand that your information may be processed and stored in countries where we or our authorised service providers operate, subject to appropriate safeguards and applicable legal requirements.
Our website may contain links to third-party websites, payment providers, or external services. This Privacy Policy applies only to Veloura East.
We are not responsible for the privacy practices or content of third-party websites or services.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations. The latest version will always be published on this page together with its effective date.
Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact the Veloura East Customer Experience Team through our Contact page.
We are committed to protecting your privacy and maintaining the trust that defines every Veloura East experience.