VELOURA EAST
Pure · Authentic · Trusted
VELOURA EAST
Our terms of sale and use.
These Terms & Conditions govern your access to and use of the Veloura East website, products, services, digital platforms, memberships, authentication services, and business programmes. By accessing our website, creating an account, placing an order, registering a certificate, or using any Veloura East service, you agree to be bound by these Terms & Conditions.
Welcome to Veloura East.
These Terms & Conditions govern your access to and use of the Veloura East website, products, services, digital platforms, memberships, authentication services, and business programmes.
By accessing our website, creating an account, placing an order, registering a certificate, or using any Veloura East service, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please discontinue use of our website and services.
Veloura East is a luxury collectible fragrance house offering premium home fragrance collections, limited-edition releases, authentication services, memberships, concierge support, corporate gifting solutions, hospitality programmes, and partner services.
Our products are designed as collectible fragrance editions and may include unique certificates of authenticity, serial numbers, or limited production identifiers.
You must be at least 18 years of age or the legal age required in your jurisdiction to purchase products or use services available through our website.
By placing an order, you confirm that all information provided is accurate and complete.
Our collections include:
Product availability may change without notice. Limited editions may never be reproduced after they have sold out.
Product images are provided for illustration purposes and minor variations in colour, packaging, fragrance, or presentation may occur.
All prices displayed are subject to change without prior notice.
Applicable taxes, duties, shipping charges, customs fees, and local import charges may apply depending on your delivery destination.
Prices displayed at checkout are the prices applicable to your order.
An order is considered accepted only after payment has been successfully processed and confirmation has been issued by Veloura East.
We reserve the right to refuse, cancel, or limit any order where necessary, including suspected fraud, pricing errors, stock shortages, or misuse of our services.
We accept payment methods displayed during checkout.
Orders will not be dispatched until full payment has been received and verified.
For corporate clients, alternative payment arrangements may be agreed upon in writing.
Estimated delivery times are provided for guidance only.
Veloura East is not responsible for delays caused by customs authorities, courier services, weather conditions, or circumstances beyond our reasonable control.
Risk transfers to the customer upon confirmed delivery.
Selected Veloura East collectible editions include a Certificate of Authenticity and unique serial number. Certificates verify that an eligible product has been officially released by Veloura East.
Certificates should be retained carefully, as they may be required for authentication, ownership verification, warranty enquiries, future services, or collector programmes.
Loss of a certificate does not automatically invalidate product authenticity but may affect certain services.
Our authentication platform enables eligible products to be verified using certificate numbers, serial numbers, or other approved identification methods.
Authentication confirms only the authenticity of eligible Veloura East products recorded within our official database.
Authentication does not constitute an appraisal, guarantee of resale value, or investment advice.
Membership programmes, including The Veloura Circle, are subject to their own programme rules and benefits.
Membership benefits may be modified, suspended, or discontinued without prior notice where reasonably necessary.
Membership accounts are personal and may not be transferred or sold.
Loyalty rewards, points, and promotional benefits have no cash value and may only be redeemed in accordance with programme rules.
Veloura East reserves the right to adjust, expire, or cancel loyalty benefits where necessary.
Our Concierge service provides personalised recommendations and assistance based on information supplied by the customer.
Recommendations are intended for guidance only and remain subject to customer preference and final purchasing decisions.
Corporate, hospitality, wholesale, and partnership enquiries may require separate commercial agreements.
Pricing, payment terms, minimum order quantities, lead times, and business arrangements may differ from those applicable to retail customers.
Nothing on this website constitutes a binding commercial offer until confirmed in writing.
Participation in the Veloura East Partner Programme is subject to application, review, and approval.
Submission of an application does not guarantee acceptance. Veloura East reserves the right to approve or decline applications at its sole discretion.
Separate partnership agreements will govern approved business relationships.
All website content, photographs, product names, branding, logos, graphics, editorial content, certificates, product descriptions, and digital materials remain the intellectual property of Veloura East or its licensors.
No material may be reproduced, distributed, modified, or used without prior written permission.
Customers are responsible for maintaining the confidentiality of their account credentials.
You are responsible for all activities conducted through your account.
Please notify us immediately if you believe your account has been accessed without authorisation.
You agree not to:
Customers are responsible for following all product care, safety, and usage instructions supplied with each product.
Veloura East shall not be responsible for damage resulting from misuse, improper storage, or failure to follow product instructions.
To the fullest extent permitted by applicable law, Veloura East shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the purchase price paid for the relevant product unless otherwise required by law.
Your use of our services is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.
Our website may contain links to third-party websites or services.
Veloura East is not responsible for the content, availability, privacy practices, or policies of external websites.
We may update these Terms & Conditions periodically to reflect changes in our services, legal requirements, or business operations.
Updated versions become effective immediately upon publication unless otherwise stated.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Veloura East operates, unless otherwise required by applicable consumer protection legislation.
If you have any questions regarding these Terms & Conditions, our products, services, or your account, please contact our Customer Experience Team.
We are committed to providing professional assistance and ensuring every interaction reflects the standards of service and craftsmanship that define Veloura East.